Our passion is for working hand-in-hand with our clients to create and run unique, vibrant, world-class visitor destinations and experiences. Experiences that are designed to reflect how visitors think, feel and act. Where spaces, teams and events work together to inspire futures and connect communities.
We believe every project is unique and deserves a tailored, strategic approach. One that reflects the local context and our client’s needs and aspirations.
At the start of every project, we take time to get to know our clients and their situation and tailor our involvement and services to suit.
We work collaboratively and transparently to ensure that the solutions we develop fit seamlessly into our clients’ wider projects and help them achieve their core goals.
And we always work with ambition and pragmatism. Looking for opportunities to create new standards in visitor experience. But recognising the realities and practicalities that shape them.
To achieve this we believe the visitor experience should be guided by several key principles.
Our multidisciplinary core team includes expertise in strategy, experience design, interpretation, operations, facilitation and team leadership.
With first-hand experience of working in and for some of the world’s leading visitor destinations, we bring creativity and practical insight to every project.
Jo Newberry
joannan@kcalondon.comJo has worked in interpretation for over 25 years, initially at the Natural History and Science Museums in London. She guides KCA’s approach to ensure the projects we support are shaped by a defined purpose and audience understanding.
Anthony Richards
anthonyr@kcalondon.comPreviously part of the Science Museum London’s senior management team, Anthony supports our masterplanning, strategy and staff development projects, providing first-hand expertise in museum management and visitor engagement best practice.
Owain Davies
owaind@kcalondon.comOwain has over 25 years’ experience, including roles at the Science Museum London and as Creative Director at Techniquest. He brings extensive expertise in masterplanning, operations and outreach across visitor experiences worldwide.
Elwyn Rhys Evans
rhyse@kcalondon.comA highly experienced facilitator and trainer, Elwyn works across our experience and staff development projects to create dynamic staff-led visitor experiences and equip staff teams with the skills to deliver them.
Joe Martin
joem@kcalondon.comWith a background in model making and exhibit development at the Science Museum London, Joe develops hands-on and multimedia experiences for KCA, combining technical skill and creative design to deliver engaging, memorable experiences for audiences of all ages.
Becca Battles
beccab@kcalondon.comBecca works across KCA’s interpretation projects, developing engaging narratives that are shaped by audience needs. She applies strong research and development skills to ensure experiences are relevant and rooted in best practice.
Molly Melvin
mollym@kcalondon.comMolly guides the development of narratives, exhibits and programmes across KCA’s projects. She creates engaging content shaped by strong storytelling, ensuring experiences resonate with audiences of all ages and backgrounds.
Bria Jukes
briaj@kcalondon.comTranslating ideas into compelling narratives and strategies, Bria supports KCA projects in delivering engaging content. Their expertise in research and communications ensures visitor experiences are accessible and meaningful for diverse audiences.
Our core team is supported by a network of trusted and highly experienced partners and associates, that provide expertise and institutional experience across every aspect of visitor experience development and operation.
This network allows us to shape and scale our team to meet the needs of each project, and enables us to draw on insights into the strategies and systems of world-leading institutions across the globe.
