Qasr Al Watan Guide Training

Client: Qasr al Watan (The Presidential Palace)

Location: Abu Dhabi

Services: Staff Recruitment and Training

Project Date: 2018-2020

Partners: TKCA

Qasr al Watan is a spectacular new cultural landmark in Abu Dhabi. KCA was appointed to recruit and train the guides that conduct public tours around its spectacular interior.

Our team designed and conducted the recruitment process and training to build a team of local, world-class cultural guides to host visitors to the Palace. The training focused on delivering authentic and content-rich tours celebrating the history and culture embodied in the palace’s stunning rooms and exhibits. We continued to provide training and mentorship for a further year to help sustain levels of excellence and maximise staff retention. 

Qasr al Watan was recently voted one of the top 20 landmarks of art and culture in the world. Public tours are conducted daily, with the guides delivering animated and engaging presentations in Russian, Chinese, Arabic and English.

Other staff development projects in the UAE include the training and recruitment of visitor-facing teams for both the Louvre Abu Dhabi and the Etihad Museum in Dubai.