Qasr Al Watan Guide Training – Opening up the UAE’s Presidential Palace through world-class public tours

Client: Qasr al Watan (The Presidential Palace)

Location: Abu Dhabi

Services: Staff Recruitment and Training

Project Date: 2018-2020

Partners: Talents UAE, Farah Experiences

 

Qasr al Watan is a spectacular new cultural landmark in Abu Dhabi. It serves as the Emirate’s formal presidential palace and is the official seat for state visits and the governance of the UAE. It opened to the public in 2019 and we were appointed to help recruit and train the guides that would conduct public tours around its spectacular interior. The training focused on establishing world-class guiding standards and delivering authentic, content-rich tours that celebrate the history and culture embodied in the palace’s stunning rooms and exhibits. Following opening we continued to provide training packages and mentorship for a further year to sustain levels of visitor excellence and maximise staff retention.